The hospitality industry has been hit hard by the COVID-19 lockdown restrictions. As a result, many business establishments are turning to technology for solutions. These range from video surveillance to enhance remote monitoring of workers to data analytics which can help determine which menu items are performing well and which are not.
As restaurants gradually return to normalcy, using information technology creatively is critical. Here are some of the ways technology may transform the hospitality sector in the next decade.
Provide Timely Information to Customers
The economy is experiencing uncertainty due to the changing rules on restrictions and social distancing. Restaurants have to work proactively to provide customers with the information they need to access their goods and services. You can use business data services to configure an information system that can provide real-time information to managers and customers.
Online Delivery and the Rise of Digital Services
According to statistics, there are more than 4 billion unique mobile phone users. Even though the use of mobile was rising, after the pandemic, they became a necessity. Many establishments are utilizing mobile phone technology to deliver products to customers.
Since the lockdown made digital ordering a necessity, restaurants are incorporating more features to boost the customer’s experience. The online payment system may include photos of the best items on the menu. Video is also becoming a critical part of small business communication solutions to enhance engagement.
The Restaurant’s Maximum Capacity
Social distancing regulations dictate that restaurants must have a maximum number of patrons to prevent overcrowding. The seating capacity has spurred managers to come up with innovative solutions in the face of poor sales.
One of the innovations involves using digital order management systems to determine the seating capacity at any point. Restaurants can take advantage of the available video surveillance installation services to put a system that can be used for monitoring patrons and service delivery.
Restaurant Hygiene and Sanitation
Social distancing rules require business establishments to curb non-essential contact. A business data service can facilitate communications between stations to reduce incidences of physical contact. As such, restaurants have also been encouraged to use disposable menus to ensure they comply with hygiene standards.
Some establishments in the hospitality industry are now using audio-visual solutions to try and minimize contact while maintaining effective communication. The solutions include displays showcasing visually appealing content on digital screens to capture customer’s attention.
Widespread Use of Contactless Technology
Because of the sanitation requirements, contactless technologies are becoming the norm for restaurants. Many establishments have adopted a suite of touchless equipment and applications. To restore confidence, they are using robot carts and self-ordering kiosks.
Contactless technologies do not require the customer to visit the restaurant. Patrons can order using QR code apps that open digital menus and payment systems. The process not only allows customers to order with minimal risk but also protects the health of the staff in the organization.
Better Safety and Security
With more than 4,000 burglaries annually, businesses can protect themselves with efficient video surveillance systems installation. The technology can also assist restaurants in implementing post-lockdown restrictions such as seating capacity. You can hire video surveillance installation services for a configuration that yields the best results for your business.
For the best small business communication solutions and video surveillance installation services, call Integrity Communications today.
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